Refund policy

Returns & Refund Policy

Returns

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Unfortunately, we cannot accept returns on sale items, clearance items or gift cards.

To be eligible for a return, your item must:

be in the same condition that you received it
be unworn or unused
include original tags and packaging
include proof of purchase or order confirmation

All returns must meet the requirements outlined in this policy.

Starting a Return

Returns can be requested directly through your customer account using our Shopify self-service returns system.

Please ensure you have the following available:

your order number
the product ID or SKU
details of the reason for return

Once your return request has been reviewed and approved, instructions for returning your item will be provided through the self-service portal.

If you require additional assistance, you can contact our customer support team at info@upavonflyfishing.co.uk.

Damages & Issues

Please inspect your order upon arrival and report any issues as soon as possible through your customer account or support request system.

If your item is defective, damaged, or you have received the wrong item, please provide details and photographs where possible so we can assess the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

perishable goods
custom or personalised products
personal care goods
hazardous materials
flammable liquids or gases
opened or used resins, glues or chemical products
worn clothing or used fishing equipment

If you are unsure whether your item is eligible for return, please contact customer support before submitting a return request.

Exchanges

The quickest way to receive a replacement or alternative item is to return the original item and place a new order once the return has been accepted.

Direct exchanges are subject to stock availability and cannot be guaranteed.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Where approved, refunds may be issued:

to the original payment method
as store credit
as a gift card

depending on the circumstances of the return.

Store credit or gift card values issued as goodwill gestures or promotional adjustments may be rounded to the nearest £10.

Please note that banks and credit card providers may require additional processing time before refunded funds appear in your account.

Original shipping charges are non-refundable unless the return relates to a faulty or incorrectly supplied item.

No Tack Guarantee

Our No Tack Guarantee applies exclusively to:

Upavon Crystal Coat UV Resin
Upavon UV Boosted Clear Coat UV Resin

To qualify:

proof of purchase must be provided
the request must be submitted within 14 days of purchase
the product must be returned using our Shopify self-service returns process

Once approved and processed, customers will receive a full refund in the form of store credit only.